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Privacy Policy

Last Updated: November 5, 2025
Business Name: Charmed Essence
Address: P.O. Box 71, Fort Ann, NY, USA
Email: gavin.gauthier72@gmail.com
Phone: +1-757-916-0604

1. Introduction

Welcome to Charmed Essence (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase through our website (www.charmedessence.com) (the “Site”).

By using our Site or purchasing our products, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following categories of personal data:

A. Information You Provide Directly

When you make a purchase, create an account, or contact us, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

B. Automatically Collected Information

When you visit our Site, we automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Referring website and pages visited

  • Date and time of visit

This information helps us improve our website’s functionality and customer experience.

3. Use of Cookies

Our Site uses cookies and similar technologies to:

  • Improve website performance and user experience

  • Analyze site traffic and user behavior

  • Remember your preferences and cart contents

  • Facilitate secure transactions

You can manage or disable cookies in your browser settings. However, disabling cookies may affect the functionality of our Site.

4. How We Use Your Personal Data

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you regarding your purchases or inquiries

  • Send marketing and promotional materials (only with your consent)

  • Improve our products, services, and website performance

  • Comply with legal and tax obligations

We will not sell, rent, or lease your personal data to third parties.

5. Third-Party Service Providers

We share necessary personal data with trusted third-party partners who help us operate our business, including:

  • Wix.com, Ltd. – Website hosting and platform services

  • Payment Processors:

    • PayPal Holdings, Inc.

    • Apple Pay (Apple Inc.)

    • Credit card processors via secure payment gateways

These providers process data in compliance with their own privacy policies and applicable data protection laws.
You can review their privacy policies here:

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, including:

  • Order and transaction records: retained for tax and legal compliance (typically 6–7 years).

  • Marketing data: retained until you withdraw consent.

  • Contact and customer support data: retained as long as necessary to resolve inquiries.

After these periods, data is securely deleted or anonymized.

7. International Data Transfers

As we operate in both the United States and Canada, your data may be transferred to and processed in countries outside your own, including the European Economic Area (EEA).
We ensure that all international transfers comply with GDPR and are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

8. Your Rights Under the GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your personal data (“right to be forgotten”).

  • Right to Restrict Processing: Limit how we process your data.

  • Right to Data Portability: Receive your data in a structured, commonly used format.

  • Right to Object: Object to certain processing activities, such as direct marketing.

  • Right to Withdraw Consent: Withdraw consent at any time when processing is based on consent.

To exercise these rights, please contact us at gavin.gauthier72@gmail.com.
We will respond to your request within the time limits set by applicable laws.

9. Right to Lodge a Complaint

If you believe your data has been processed unlawfully, you have the right to lodge a complaint with your local data protection supervisory authority, particularly in the country where you reside, work, or where the alleged infringement occurred.

For EU residents, a list of supervisory authorities can be found here:
https://edpb.europa.eu/about-edpb/board/members_en

10. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
This includes encryption, secure hosting through Wix, and strict access controls.

11. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that a child has provided us with personal information, we will promptly delete it.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
The most current version will always be available on our website, with the “Last Updated” date noted at the top.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Charmed Essence
📍 P.O. Box 71, Fort Ann, NY, USA
📧 gavin.gauthier72@gmail.com
📞 +1-757-916-0604

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