Terms of Service

Last Updated: November 5, 2025
Business Name: Charmed Essence
Address: P.O. Box 71, Fort Ann, NY, USA
Email: gavin.gauthier72@gmail.com
Phone: +1-757-916-0604

1. Acceptance of Terms

Welcome to Charmed Essence (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, www.charmedessence.com (the “Site”), and the purchase of any products offered through it.
By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our Site.

2. Eligibility

To make a purchase or use our services, you must:

• Be at least 18 years old (or the legal age of majority in your jurisdiction);

• Have the legal capacity to enter into a binding contract;

• Provide accurate, complete, and current information when requested.

3. Products and Descriptions

We sell jewelry and related accessories through a dropshipping model. Product images and descriptions on our Site are for illustrative purposes only; actual products may vary slightly due to lighting, screen settings, or supplier variations.
We strive to ensure all information is accurate, but errors may occasionally occur. In such cases, we reserve the right to correct any errors and update or cancel affected orders.

4. Pricing and Payment

All prices are listed in USD unless otherwise stated. Prices are subject to change without notice.

We accept the following secure payment methods:

• Credit and Debit Cards (processed via Wix Payments)

• Apple Pay

• PayPal

By providing payment information, you represent that you are authorized to use the selected payment method. Payment processing is handled by third-party providers in accordance with their respective privacy policies and security standards.

You authorize us to charge the full order total (including taxes and shipping, where applicable) to your chosen payment method at the time of purchase.

5. Shipping and Delivery

We offer shipping to customers in the United States and Canada.
As we operate via dropshipping, orders are fulfilled and shipped directly from our suppliers.

Estimated delivery times and costs are provided at checkout, but may vary based on destination, customs, or carrier delays. We are not responsible for delays beyond our control.

Customers are responsible for providing accurate shipping information. Charmed Essence is not liable for lost shipments due to incorrect or incomplete addresses.

6. Returns and Refunds

We want you to be completely satisfied with your purchase.

• Returns are accepted within 30 days of delivery for defective or damaged items only.

• To initiate a return, contact us at gavin.gauthier72@gmail.com with your order number and photos of the item, if applicable.

• Items must be returned in their original condition and packaging.

Refunds (if approved) will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

7. Order Cancellations

Orders may be cancelled within 24 hours of placement, provided the order has not yet been processed or shipped. Once an order is in fulfillment, it cannot be cancelled.
If you need to modify or cancel an order, please contact us promptly at gavin.gauthier72@gmail.com.

8. Intellectual Property Rights

All content on the Site—including logos, text, graphics, images, product descriptions, and website design—is the intellectual property of Charmed Essence or its licensors and is protected by applicable copyright and trademark laws.

You may not copy, reproduce, distribute, or use any part of our Site content for commercial purposes without our prior written consent.

9. User Conduct

You agree not to:

• Use the Site for any unlawful or fraudulent purpose;

• Attempt to gain unauthorized access to our systems;

• Interfere with the security or functionality of the Site;

• Post or transmit any malicious code, spam, or harmful material.

We reserve the right to terminate or restrict access to users who violate these Terms.

10. Third-Party Services

Our Site integrates with third-party service providers, including Wix, PayPal, Apple Pay, and credit card processors.
These services are governed by their own terms and privacy policies, which you are encouraged to review before using them.

We are not responsible for any third-party service failures, errors, or security incidents beyond our control.

11. Disclaimer of Warranties

Our products and services are provided “as is” and “as available.”
While we aim for accuracy and reliability, we make no warranties or representations—express or implied—regarding:

• The completeness or accuracy of product descriptions;

• The availability or functionality of the Site;

• The suitability of products for a specific purpose.

To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, Charmed Essence, its owners, and affiliates will not be liable for any indirect, incidental, consequential, or punitive damages arising from:

• Use or inability to use our Site or products;

• Delays in delivery;

• Errors in product descriptions or pricing;

• Unauthorized access to your data.

Our total liability for any claim will not exceed the total amount paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Charmed Essence and its affiliates from any claims, damages, or expenses arising out of:

• Your breach of these Terms;

• Your violation of any law or third-party rights;

• Your misuse of our Site or products.

14. Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using our Site, you acknowledge and consent to the practices described in our Privacy Policy.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict of law provisions.
You agree to submit to the exclusive jurisdiction of the courts located in New York State for any disputes arising out of or related to these Terms or your use of our Site.

16. Changes to These Terms

We may update or revise these Terms from time to time to reflect changes in our business practices, legal requirements, or services.
Any updates will be posted on this page with the “Last Updated” date at the top. Continued use of our Site after such changes constitutes your acceptance of the new Terms.

17. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Charmed Essence
📍 P.O. Box 71, Fort Ann, NY, USA
📧 gavin.gauthier72@gmail.com
📞 +1-757-916-0604